FortuneTiger.io corrects information when reliable evidence shows that a published statement is inaccurate, outdated, incomplete or misleading. Correction requests are assessed against primary and authoritative sources, not unsupported demands to remove accurate information.
What can be corrected?
A page may be corrected when it contains:
- an incorrect game mechanic or RTP figure;
- an outdated game version or technical detail;
- a broken or incorrectly attributed source;
- an inaccurate operator, licence or payment claim;
- wording that confuses PG Soft, Fortune Tiger, a casino operator or a payment provider;
- an unsupported statement presented as confirmed fact;
- an error in a URL, date, company name or document reference;
- instructions that are no longer accurate.
What does not automatically require a correction?
A correction is not automatically made because:
- a company dislikes an accurate description;
- a user disagrees with a documented game rule;
- a complaint is unsupported by account or transaction evidence;
- a platform requests removal without identifying a factual error;
- a personal experience differs from a long-term mathematical measure such as RTP;
- a source applies to a different operator, jurisdiction or software version.
Opinions and user allegations are not converted into confirmed facts without supporting evidence.
How to request a correction
A correction request should include:
- the URL of the affected page;
- the exact sentence or claim in question;
- an explanation of what is inaccurate;
- the proposed correction;
- a primary or authoritative source supporting the change;
- the date the source was published or updated, where relevant.
Requests should be sent through the contact page.
How correction requests are reviewed
FortuneTiger.io reviews:
- whether the disputed wording is factual or interpretive;
- whether the supplied source has authority over the claim;
- whether the source refers to the same game version, operator, payment method or jurisdiction;
- whether more recent official information exists;
- whether the correction changes the page’s conclusion or only a minor detail.
Additional sources may be checked before a decision is made.
Types of corrections
Minor correction
A minor correction may fix spelling, formatting, a broken link, a date, a title or wording that does not change the meaning of the page.
Material correction
A material correction changes a factual claim, conclusion, numerical value or instruction that could affect how a reader understands or responds to the issue.
Examples include:
- changing an incorrect RTP figure;
- correcting the identity of the responsible company;
- removing an unsupported allegation;
- updating a regulatory or payment requirement;
- correcting advice about a transaction or account state.
Substantial rewrite
A page may be rewritten when the original structure, evidence or scope is no longer sufficient to answer the user’s question accurately.
How material changes are disclosed
Where appropriate, a material correction may include a note identifying:
- what was changed;
- why it was changed;
- the date of the correction;
- the source supporting the revised statement.
Minor spelling, formatting and link fixes do not normally require a public correction note.
Updates are not always corrections
A page may be updated even when the previous text was accurate at the time of publication.
This can happen when:
- PG Soft publishes a revised game document;
- a regulator changes its rules or guidance;
- an operator updates its terms;
- a payment provider changes its process;
- an official source moves to a new URL;
- new evidence provides a clearer explanation.
Archived and removed information
Information may be removed when it can no longer be verified, has become irrelevant or relates to a discontinued page or service.
When an old page has a direct and relevant replacement, it may be redirected to the updated page. When no suitable replacement exists, the old URL may return a 404 or 410 status rather than redirect users to an unrelated page.
Correction requests from companies
Casino operators, payment providers, app publishers and other companies may request a correction. The request is reviewed using the same evidence standard applied to any other source.
A company should provide:
- the legal company name;
- the affected URL and statement;
- the requested factual change;
- official documentation supporting the request;
- an authorised company contact where verification is necessary.
A request to remove accurate information without identifying a factual error may be declined.
No account or payment investigations
FortuneTiger.io cannot investigate individual casino accounts, recover money or determine the final status of a private payment.
User evidence may help identify unclear wording or a missing diagnostic step, but an individual complaint does not by itself establish a general fact about a game or operator.
Contact
Submit correction requests through the FortuneTiger.io contact page.
For more information about evidence standards, read the sources and fact-checking policy. Editorial scope and publication standards are explained in the editorial policy.
FortuneTiger.io is an independent information website. It is not PG Soft, a casino operator, payment provider, bank or gambling regulator.